Return & refund policy

Kylo Peptides supplies research peptides for laboratory and research use only. Every order is final unless we miss a promise we made to you. If a vial fails its certificate, arrives broken, is the wrong item, or never arrives, we replace it or refund it. If the order arrived as described, there is nothing to return. Placing an order means you accept the terms below and our Terms & Conditions.

30-day money back guarantee

Our guarantee covers the promises we make when you order: the vial matches its certificate of analysis, it arrives intact and correct, and it arrives at all. If we miss any of these within 30 days of delivery, you get your money back or a free replacement.

Covered: wrong item shipped, broken vial, COA mismatch on independent retest, lost in transit. Not covered: change of mind, an ordering error on your side, or a vial that arrived exactly as described. Opened vials cannot be returned.

Canceling an order

You can cancel an order at no cost as long as it has not been packed or shipped yet. To cancel, contact us right after you place the order so we can hold it before it goes out.

Once an order has been packed or shipped, canceling it will incur shipping charges. We cannot reverse or recall a shipment that is already on its way, so the shipping cost will not be refunded at that stage.

Change of mind

We do not accept returns or issue refunds for a change of mind, an ordering error on your side, or a vial that arrived exactly as described. Once a vial is in your hands and matches its certificate, the order is complete. Opened vials cannot be returned under any circumstances; the only path for an opened vial is a purity failure confirmed by independent testing, described below.

Damaged or incorrect shipments

If a vial arrives damaged, or you receive the wrong item, you qualify for a free replacement. Report it within 48 hours of delivery (see "How to request a refund" below).

Once we confirm the problem, a replacement package ships at no cost within 2 business days. We send a replacement rather than a cash refund, unless the item is out of stock, in which case we refund it in full.

Refunds for purity issues

We refund or replace any vial that fails to match its stated purity in third-party testing you have carried out separately, when the report reaches us within 30 days of delivery. If your independent lab results show the peptide does not meet the purity we listed, send us the report and we will process the refund or replacement.

Refunds do not apply to purity concerns without a third-party lab report from an ISO-certified and accredited lab. The results must come from independent testing you arranged on your own.

What is not covered

Change of mind, ordering errors, vials that match their certificate, claims made more than 30 days after delivery, damage or shortages reported after 48 hours, and purity claims without an independent lab report are not eligible for a refund or replacement.

How to request a refund

Sign in and open My Account › Refunds. Choose the order, the reason, and whether you prefer a refund or a replacement, then accept the Terms & Conditions to submit. A request cannot be sent without that acceptance.

Damaged or incorrect shipments must be reported within 48 hours of delivery; purity claims within 30 days of delivery. Add clear photos of the vial, packaging and shipping label for damage claims, and the independent lab report for purity claims. No account? Email support@kylopeptides.com with your order number and we will open the request for you.

We review every request and reply with the next steps. Replacements and refunds are not issued without the documentation above.

Contact

Questions about this policy or an existing order can be sent to contact@kylopeptides.com. We will get back to you as soon as we can.

Lost or undelivered orders

If your order does not arrive, contact us within 14 days of the estimated delivery date. We will open a delivery investigation with the carrier. If the carrier confirms the package was lost in transit, we will send a replacement at no cost or issue a full refund, at your choice. Where tracking shows the package as delivered, we will provide the carrier's proof of delivery and open a trace before determining the outcome.

Incorrect or incomplete addresses

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Orders held for an incomplete address will not ship until corrected, and delays caused this way are not eligible for compensation. If a package is returned to us as undeliverable due to an incorrect address, we will reship at the customer's expense or refund the order value less shipping.

Items we cannot fulfil

If we are unable to fulfil an item after your order is placed, we will contact you and either ship the remaining items and refund the unavailable item in full, or cancel and refund the order in full. No cancellation charge applies where we are unable to supply.

Memberships

Membership purchases are final and non-refundable once activated, as access to member pricing begins immediately. If a membership is purchased in error or charged more than once, contact us and we will refund the duplicate charge in full.

International orders

International customers are responsible for all customs duties, taxes, and import charges. We cannot refund or replace shipments seized, delayed, or destroyed by customs, and it is the customer's responsibility to confirm that ordered items may lawfully be imported into their country. Refused or undeliverable international shipments are refunded less shipping and any carrier return charges.

How refunds are issued

Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Card refunds may take an additional billing cycle to appear. Payments made in cryptocurrency are refunded in the same cryptocurrency at the value received; we cannot refund crypto payments in fiat currency.

Payment disputes

If you have a concern about a charge, please contact us before filing a dispute with your bank or card issuer. Most issues are resolved faster directly. We keep order, delivery, and correspondence records and will provide them to the card issuer where a dispute is raised.